Privacy Policy

This Privacy Policy outlines how Cleobetra, operating under the license of Curacao eGaming, collects, uses, and protects personal information in accordance with applicable data protection and gambling regulatory standards in Australia. This policy applies to all players and visitors of our online casino services.

Data Collection

Cleobetra collects various types of personal data to provide its services effectively. The types of data collected include, but are not limited to:

• Registration Data: Information provided during registration, which may include name, contact details, date of birth, and address.
• Payment Details: Information needed to process financial transactions, including credit card details, bank account information, and transaction history.
• Technical Logs: Data automatically collected when you access our platform, which may include IP addresses, device information, browser type, and access times.
• Cookies: Small data files stored on your device to enhance your experience on our platform.

Purpose of Data Usage

The personal data collected by Cleobetra serves several purposes, including:

• Account Management: To create and maintain your account, process transactions, and provide a personalized gaming experience.
• Marketing Communication: To send you promotional offers, newsletters, and updates about our services, subject to your consent where required by law.
• Anti-Fraud Checks: To monitor transactions and activities for fraud prevention and detection.
• AML Compliance: To fulfill our obligations under anti-money laundering regulations, ensuring all transactions are legitimate.
• KYC Procedures: To verify the identity of players in compliance with Know Your Customer regulations, thereby enhancing the safety and security of our platform.

Data Sharing

Cleobetra may share your personal data with third parties under specific circumstances, including:

• Payment Providers: To process your transactions securely and efficiently.
• Verification Partners: To facilitate identity verification and ensure compliance with regulatory requirements.
• Regulatory Authorities: To comply with legal obligations, including reporting to gaming authorities and law enforcement as required.

Your data will only be shared with third parties that have appropriate measures in place to protect your information.

User Rights

As a player, you have certain rights concerning your personal data, including:

• Right to Access: You may request access to the personal data we hold about you at any time.
• Right to Deletion: You can request the deletion of your personal data, subject to our legal obligations and operational needs.
• Right to Restrict Processing: You have the right to restrict the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact our support team.

Cookie Policy

Cleobetra uses cookies to enhance the functionality of our website and improve user experience. The types of cookies we use include:

• Essential Cookies: These cookies are necessary for the operation of our website and enable you to navigate our platform and use its features.
• Analytical Cookies: These cookies help us analyze how users interact with our platform, allowing us to track performance and make improvements.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our platform.

Data Security

Cleobetra implements appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. We regularly review our security practices to ensure the ongoing integrity and confidentiality of your information.

Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations and resolving disputes. When your data is no longer needed, we will securely delete or anonymize it.

Changes to This Privacy Policy

Cleobetra reserves the right to update this Privacy Policy at any time. Any changes will be communicated to users via our website or through direct communication. It is advisable to review this policy periodically to stay informed about our data protection practices.

Contact Information

For any questions or concerns regarding this Privacy Policy, please contact our support team. We are committed to addressing your inquiries and ensuring your privacy is respected.

This Privacy Policy is effective as of the date of publication and will remain in effect until further notice.